Digital Products Refund Policy

Last updated: 14 August 2026

PYRELLA sells digital books and downloadable educational content that is delivered electronically by email immediately after successful payment.

Change-of-mind refunds

Because digital products are delivered immediately and cannot be returned once access has been supplied, purchases are generally non-refundable after the delivery email or access link has been sent. We do not provide refunds solely because a customer changes their mind, no longer wants the product, or did not read the product description before purchasing.

When we will provide assistance, replacement, or a refund

Please contact us if:

• you were charged more than once for the same order;
• the digital product was not delivered and we cannot successfully resend it;
• the supplied file is corrupted or cannot be opened and we cannot provide a working replacement; or
• the digital product is materially different from the description shown at the time of purchase.

Where appropriate, we will first try to resolve the issue by resending the delivery email, correcting access, or providing a working replacement. If we cannot resolve an eligible issue, we will approve a refund.

How to request help or a refund

Email trypyrella@gmail.com with your order number, the email address used at checkout, and a description of the issue. Please contact us within 7 days of purchase where possible so we can assist promptly. This request period does not limit any rights that cannot lawfully be excluded.

Approved refunds

Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Consumer rights

Nothing in this policy excludes, restricts, or replaces any rights or remedies available under the South African Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable law.